Experience the Natural Purity of Seoul Bloom Soaps

Privacy Policy

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our site, including when you purchase products or use our services. By accessing or using our online platform, you signify your understanding and acceptance of the terms of this Privacy Policy.

Information We Collect

We collect personal information that you provide to us directly, such as when you place an order, create an account, contact us, or interact with our service. This may include:

- Identification information, such as your name.

- Contact information, such as your shipping address, billing address, and email address.

- Order details, such as products purchased and transaction history.

- Payment information, which is typically processed securely by third-party payment processors. We do not store your full payment card details on our servers.

We may also collect information automatically as you navigate through our site. This usage data may include your IP address, browser type, operating system, referral source, pages viewed, and the dates/times of your visits. This information helps us understand how users interact with our service and improve their experience.

How We Use Your Information

We use the information we collect for various purposes:

- To process and fulfill your orders, including shipping and delivery.

- To manage your account and provide customer support.

- To communicate with you about your orders, products, services, or other inquiries.

- To improve our online platform, products, and services.

- To prevent fraudulent transactions and ensure the security of our service.

- To comply with legal obligations and enforce our terms and conditions.

Legal Basis for Processing

We process your personal data based on several legal grounds:

- The necessity to perform a contract with you (e.g., processing your order).

- Your consent (e.g., for certain marketing communications where required).

- Our legitimate business interests (e.g., improving our services, fraud prevention), provided these interests are not overridden by your data protection rights.

- Compliance with legal obligations (e.g., tax and accounting requirements).

Sharing Your Information

We may share your information with third parties only under specific circumstances:

- Service providers: We use third-party service providers to perform functions on our behalf, such as payment processing, shipping, data analysis, and marketing assistance. These third parties have access to your information only as needed to perform their functions and are obligated to maintain its confidentiality.

- Legal requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, as well as applicable legal requirements.

Your Data Protection Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

- The right to access your personal data.

- The right to request rectification of inaccurate or incomplete data.

- The right to request erasure of your personal data.

- The right to request restriction of processing.

- The right to object to processing.

- The right to data portability.

- The right to withdraw consent at any time where processing is based on consent.

- The right to lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us using the contact details provided below. We may need to verify your identity before fulfilling your request.

Data Security

We implement reasonable technical and organizational measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Cookies

Our site may use cookies and similar tracking technologies to collect and use information about you. These technologies help us operate our site effectively, remember your preferences, analyze site traffic, and potentially for marketing purposes. You can set your browser to refuse cookies or alert when cookies are being sent. However, if you disable cookies, some parts of our site may not function properly.

Children's Privacy

Our online platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically. Changes are effective when they are posted on this page.

Contact Us

If you have questions or comments about this Privacy Policy, you may contact us at our registered office in Seoul.